Public management information systems: theory and prescription
Public Administration Review - Special issue: public management information systems
Workflow technology: trade-offs for business process re-engineering
COCS '95 Proceedings of conference on Organizational computing systems
Information, Systems and Information Systems: Making Sense of the Field
Information, Systems and Information Systems: Making Sense of the Field
Applying Stakeholder Theory to e-Government
I3E '01 Proceedings of the IFIP Conference on Towards The E-Society: E-Commerce, E-Business, E-Government
Exploring the relationship between information technology and business process reengineering
Information and Management
Strategies for business process reengineering: evidence from field studies
Journal of Management Information Systems - Special section: Toward a theory of business process change management
The implementation of business process reengineering
Journal of Management Information Systems - Special section: Toward a theory of business process change management
dg.o '07 Proceedings of the 8th annual international conference on Digital government research: bridging disciplines & domains
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Human-Computer Interaction
Seeking a foundation for context-aware computing
Human-Computer Interaction
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Human-Computer Interaction
Context as a dynamic construct
Human-Computer Interaction
Desituating action: digital representation of context
Human-Computer Interaction
An infrastructure approach to context-aware computing
Human-Computer Interaction
Toward a multidisciplinary model of context to support context-aware computing
Human-Computer Interaction
Multi-contextuality in ubiquitous computing: Investigating the car case through action research
Information and Organization
Business Process Reengineering and Organizational Performance: An Exploration of Issues
International Journal of Information Management: The Journal for Information Professionals
E-government field force automation: promises, challenges, and stakeholders
EGOV'07 Proceedings of the 6th international conference on Electronic Government
Making mobility work in Child Protective Services: lessons from the field
dg.o '08 Proceedings of the 2008 international conference on Digital government research
Theorizing mobility in community networks
International Journal of Human-Computer Studies
Data-centric workflows in government: a new avenue of research?
Proceedings of the 11th Annual International Digital Government Research Conference on Public Administration Online: Challenges and Opportunities
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Field Force Automation (FFA) has been introduced as the summary term for the redesign of workflows and business processes in the field by means of fully mobile wirelessly connected technologies and applications. In practice, governments around the world have increasingly begun to explore the potential of FFA by equipping field crews with mobile technologies and applications. FFA in government promises substantial gains in crew productivity and information quality in on-site decision making. However, as in the case of other far-reaching technology-enabled changes in the past, FFA requires numerous technical, organizational, and social adjustments to reach the targeted potential. We have studied the case of a US city government that introduced FFA in its public utilities service units a while ago. While FFA lives up to promise in some areas, it does not so in others. Based on the analyses of the work context and the FFA uses, we have developed a set of recommendations for improving both the technical and organizational sides of the FFA approach. While some recommendations might be case-specific, others appear to apply to e-Government FFA in general. In this paper, we detail and discuss the choices that governments may face in FFA projects. The contribution of this paper is that it helps guide other FFA projects. The paper also adds to the academic understanding of the challenges and choices in e-Government FFA.