A social process model of user-analyst relationships
MIS Quarterly
Reengineering: business change of mythic proportions?
MIS Quarterly
Temporal workflow management in a claim handling system
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Cognitive Work Analysis: Towards Safe, Productive, and Healthy Computer-Based Work
Cognitive Work Analysis: Towards Safe, Productive, and Healthy Computer-Based Work
Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering
Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering
Workflow and Process Automation: Concepts and Technology
Workflow and Process Automation: Concepts and Technology
Exploiting reflection in mobile computing middleware
ACM SIGMOBILE Mobile Computing and Communications Review
Walking atop the Cliffs--Avoiding Failure and Reducing Risk in Large-Scale E-government Projects
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 5 - Volume 5
No wires attached: Usability challenges in the connected mobile world
IBM Systems Journal
Best practices in business process redesign: validation of a redesign framework
Computers in Industry
Workflow-Centric Information Distribution Through E-Mail
Journal of Management Information Systems
Organizational transformation through e-government: myth or reality?
EGOV'05 Proceedings of the 4th international conference on Electronic Government
Choices and challenges in e-government field force automation projects: insights from case studies
Proceedings of the 1st international conference on Theory and practice of electronic governance
Making mobility work in Child Protective Services: lessons from the field
dg.o '08 Proceedings of the 2008 international conference on Digital government research
Mobile computing in the public sector: practices, opportunities, and arduous challenges
Proceedings of the 10th Annual International Conference on Digital Government Research: Social Networks: Making Connections between Citizens, Data and Government
E-government field force automation: promises, challenges, and stakeholders
EGOV'07 Proceedings of the 6th international conference on Electronic Government
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With its GoMobile project, the City of Seattle is pioneering the utilization of fully mobile wirelessly connected (FMWC) technology applications in fieldwork operations with the aim of significantly improving its operational effectiveness and efficiency as well as its quality of service. Our study analyzes and assesses the efficacy of this prototypical mobile Government project. Preliminary findings, based on the study of one division, show that beyond the expectable technology hurdles numerous unforeseen challenges in the organizational and social context emerge, which when taken together can present staunch and tall obstacles to arriving at the intended outcome. Our study uses a work-centered analytical framework for deriving and clarifying the strategic choices in such projects via a formative model. Our narrative model captures and surfaces the interaction and interdependence between major organizational variables and the work context. In this paper, we report on our early observations and high-level findings.