A wider view of business process reengineering
Communications of the ACM - Ontology: different ways of representing the same concept
Information Systems
Workflow Modeling: Tools for Process Improvement and Application Development
Workflow Modeling: Tools for Process Improvement and Application Development
Making Work Flow: On the Application of Petri Nets to Business Process Management
ICATPN '02 Proceedings of the 23rd International Conference on Applications and Theory of Petri Nets
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Web services and business process management
IBM Systems Journal
Interdisciplinary analysis of digital government work
dg.o '06 Proceedings of the 2006 international conference on Digital government research
dg.o '07 Proceedings of the 8th annual international conference on Digital government research: bridging disciplines & domains
Quantifying the Performance of Workflows
Information Systems Management
Development of a decision-making strategy to improve the efficiency of BPR
Expert Systems with Applications: An International Journal
Computers and Industrial Engineering
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A fundamental challenge in any Business Process Redesign (BPR) project is to come up with a new process design that is in one or more ways superior to the existing plan. Based on earlier research, a framework to help the designer in selecting the proper best practice(s) for this purpose is presented and validated in this paper. It is described how the framework is used in generating improved process designs for two Dutch organisations. Furthermore, the results from a survey are presented, which has been carried out among BPR practitioners in the UK and the Netherlands to test the framework. The overall conclusion is that the framework is indeed helpful in supporting process redesign and that its core elements are recognised and put in practice by the BPR practitioner community. The framework, therefore, may be of direct interest to both academics and practitioners active in the process improvement field.