Development of a decision-making strategy to improve the efficiency of BPR

Authors:
Selma Limam Mansar;Hajo A. Reijers;Fouzia Ounnar
Affiliations:
Carnegie Mellon University, Information Systems Program, P.O. Box 24866, Doha, Qatar;Eindhoven University of Technology, Department of Technology Management, P.O. Box 513, 5600 MB Eindhoven, The Netherlands;Université Paul Cézanne, Laboratoire des Sciences de l'Information et des Systèmes, UMR CNRS 6168, Avenue Escadrille Normandie Niemen, 13397 Marseille cedex 20, France
Venue:
Expert Systems with Applications: An International Journal
Year:
2009

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Abstract

To support the efficient appraisal of and selection from a list of generic business process improvement principles, this paper proposes a strategy for the implementation of business process redesign (BPR). Its backbone is formed by the analytic hierarchy process (AHP) multicriteria method and our earlier research into the popularity and impact of a set of redesign ''best practices''. Using AHP, we derive a classification of most suitable directions for a particular process to be redesigned. Criteria such as the popularity, the impact, the goals and the risks of BPR implementation are taken into account. A case study is included to demonstrate the method's feasibility and effectiveness.