BPR implementation: a decision-making strategy

Authors:
Selma Limam Mansar;Hajo A. Reijers;Fouzia Ounnar
Affiliations:
Business Sciences College, Zayed University, Dubai, UAE;Department of Technology Management, Eindhoven University of Technology, Eindhoven, The Netherlands;Laboratoire des Sciences de l'Information et des Systèmes – UMR CNRS 6168, Université Paul Cézanne, Marseille, France
Venue:
BPM'05 Proceedings of the Third international conference on Business Process Management
Year:
2005

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Abstract

To support the efficient appraisal and selection of available best practices, this paper proposes a strategy for the implementation of Business Process Redesign (BPR). Its backbone is formed by the analytical hierarchy process (AHP) multi-criteria method and our earlier research on the popularity and impact of redesign best practices. Using (AHP) we derive a classification of most suitable best practices for the process being redesigned. Criteria such as the popularity, the impact, the goals and the risks of BPR implementation are taken into account. A case study of a municipality in the Netherlands is included. It discusses which best practices should be applied to redesign the invoicing process at the municipality.