A wider view of business process reengineering
Communications of the ACM - Ontology: different ways of representing the same concept
Information Systems: A Management Perspective
Information Systems: A Management Perspective
Workflow Modeling: Tools for Process Improvement and Application Development
Workflow Modeling: Tools for Process Improvement and Application Development
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Web services and business process management
IBM Systems Journal
Business process management: a survey
BPM'03 Proceedings of the 2003 international conference on Business process management
Trade-offs in the performance of workflows: quantifying the impact of best practices
BPM'07 Proceedings of the 2007 international conference on Business process management
Design of an open social E-service for assisted living
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
Process discovery in event logs: An application in the telecom industry
Applied Soft Computing
COMPRO: a methodological approach for business process contextualisation
OTM'10 Proceedings of the 2010 international conference on On the move to meaningful internet systems - Volume Part I
Remote optimization in petrochemistry
ACMOS'07 Proceedings of the 9th WSEAS international conference on Automatic control, modelling and simulation
A redesign framework for call centers
BPM'06 Proceedings of the 4th international conference on Business Process Management
BPR implementation: a decision-making strategy
BPM'05 Proceedings of the Third international conference on Business Process Management
International Journal of Information System Modeling and Design
Optimal resource assignment in workflows for maximizing cooperation
BPM'13 Proceedings of the 11th international conference on Business Process Management
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A fundamental challenge in any Business Process Redesign (BPR) project is to come up with a new process design that is in one or more ways superior to the existing plan. Based on earlier research, a framework to help the designer in selecting the proper best practice(s) for this purpose is presented and validated in this paper. It is described how the framework is used in generating improved process designs for two Dutch organisations. Furthermore, the results from a survey are presented, which has been carried out among BPR practitioners in the UK and the Netherlands to test the framework. The overall conclusion is that the framework is indeed helpful in supporting process redesign and that its core elements are recognised and put in practice by the BPR practitioner community. The framework, therefore, may be of direct interest to both academics and practitioners active in the process improvement field.