Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Service-Oriented Architecture: Concepts, Technology, and Design
Service-Oriented Architecture: Concepts, Technology, and Design
A Design Science Research Methodology for Information Systems Research
Journal of Management Information Systems
Patterns-based evaluation of open source BPM systems: The cases of jBPM, OpenWFE, and Enhydra Shark
Information and Software Technology
Improving E-Government through Benefit Analysis and Value Modeling
COMPSAC '09 Proceedings of the 2009 33rd Annual IEEE International Computer Software and Applications Conference - Volume 01
Best practices in business process redesign: validation of a redesign framework
Computers in Industry
Design and natural science research on information technology
Decision Support Systems
Modern Business Process Automation: YAWL and its Support Environment
Modern Business Process Automation: YAWL and its Support Environment
Design science in information systems research
MIS Quarterly
Configurable process models for the swedish public sector
CAiSE'12 Proceedings of the 24th international conference on Advanced Information Systems Engineering
Hi-index | 0.00 |
E-government has emerged as one of the most promising means to reform the public sector. E-government is now being used to improve services for assisted living. The purpose of assisted living services is to provide ways for elderly people to continue to live at home. However, these services require formal decisions by local government officials. Therefore Swedish municipalities aim to move control toward citizens to reduce authoritative barriers and to simplify administration. In this paper we report experiences from developing an open social e-service for assisted living. The major objectives are to relocate control to the citizen and to establish a highly integrated and efficient administrative process. It is designed to meet legal requirements of the Swedish Social Services Act. In order to achieve the objectives several process innovation techniques have been applied. During the design process we experienced several legal, organizational and technical challenges which we report in this paper.