Configurable process models for the swedish public sector

Authors:
Carl-Mikael Lönn;Elin Uppström;Petia Wohed;Gustaf Juell-Skielse
Affiliations:
Department of Computer and Systems Sciences, Stockholm University, Sweden;Department of Computer and Systems Sciences, Stockholm University, Sweden;Department of Computer and Systems Sciences, Stockholm University, Sweden;Department of Computer and Systems Sciences, Stockholm University, Sweden
Venue:
CAiSE'12 Proceedings of the 24th international conference on Advanced Information Systems Engineering
Year:
2012

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Abstract

Process orientation and e-services have become essential in revitalizing local government. Although most municipalities offer similar services there is little reuse of e-services or underlying process models among municipalities. Configurable process models represent a promising solution to this challenge by integrating numerous variations of a process in one general model. In this study, design science is used to develop a configurable process model to capture the variability of a number of different processes. The results include a validated configurable process model for social services, a benefits analysis and directions for future development. Although the results are perceived useful by municipal officials, there are several challenges to be met before the benefits of configurable process models are fully utilized.