Cecil: A Sequencing Constraint Language for Automatic Static Analysis Generation
IEEE Transactions on Software Engineering
Policy resolution in workflow management systems
Digital Technical Journal
Dynamic workflow analysis in a multiuser task context
International Journal of Human-Computer Interaction
Scheduling workforce and workflow in a high volume factory
Management Science
Dynamic Routing and Operational Controls in Workflow Management Systems
Management Science
Coordination in Workflow Management Systems - A Rule-Based Approach
Coordination Technology for Collaborative Applications - Organizations, Processes, and Agents [ASIAN 1996 Workshop]
Interpretable Process Models for Software Development and Workflow
EWSPT '95 Proceedings of the 4th European Workshop on Software Process Technology
Temporal Reasoning for Automated Workflow in Health Care Enterprises
Proceedings of the Workshop at NIST on Electronic Commerce, Current Research Issues and Applications
A Technology Adaptation Model for Business Process Automation
HICSS '97 Proceedings of the 30th Hawaii International Conference on System Sciences: Information Systems Track—Internet and the Digital Economy - Volume 4
Gaining Control over Time in Workflow Management Applications
DEXA '00 Proceedings of the 11th International Conference on Database and Expert Systems Applications
Evolution of Business Processes and a Process Simulation Tool
APSEC '99 Proceedings of the Sixth Asia Pacific Software Engineering Conference
Applying scheduling techniques to minimize the number of late jobs in workflow systems
Proceedings of the 2004 ACM symposium on Applied computing
Resource constraints analysis of workflow specifications
Journal of Systems and Software - Special issue: Applications of statistics in software engineering
Interdisciplinary analysis of digital government work
dg.o '06 Proceedings of the 2006 international conference on Digital government research
A simulation-based approach for dynamic process management at web service platforms
Computers and Industrial Engineering
Deadline-based escalation in process-aware information systems
Decision Support Systems
Enhancing the efficiency of supply chain processes through web services
Information Systems Frontiers
Effective Role Resolution in Workflow Management
INFORMS Journal on Computing
dg.o '07 Proceedings of the 8th annual international conference on Digital government research: bridging disciplines & domains
Policy Based Messaging Framework
ICSOC '07 Proceedings of the 5th international conference on Service-Oriented Computing
A simulation-based approach for dynamic process management at web service platforms
Computers and Industrial Engineering
Dynamic checking of temporal constraints for concurrent workflows
Electronic Commerce Research and Applications
A more comprehensive approach to enhancing business process efficiency
Proceedings of the 2007 conference on Human interface: Part II
Service process improvement based on exceptional pattern analysis
NPC'07 Proceedings of the 2007 IFIP international conference on Network and parallel computing
Increasing the efficiency of business processes using a theory of constraints
Information Systems Frontiers
On the implementation of metrics in workflow systems
ACS'06 Proceedings of the 6th WSEAS international conference on Applied computer science
E-service/process composition through multi-agent constraint management
BPM'06 Proceedings of the 4th international conference on Business Process Management
Modeling the behavior of dispatching rules in workflow systems: a statistical approach
CRIWG'05 Proceedings of the 11th international conference on Groupware: design, Implementation, and Use
Information Resources Management Journal
Planning of business process execution in Business Process Management environments
Information Sciences: an International Journal
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Temporal workflow management is important for processes that are time-driven. Claim handling, which requires the documentation, diagnosis, and resolution of customer claims due to faulty products or unsatisfactory services, is an example of such a process because fast turnaround is critical for customer satisfaction. However, little research has been reported in this area, especially at the policy level. In this paper, we develop a framework for temporal workflow management, which includes issues such as turnaround time predication, time allocation, and task prioritization. We propose also the use of reward functions to guide workers' behavior with the goal of increasing efficiency while allowing flexibility.