Temporal workflow management in a claim handling system
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Workflow-Based Process Monitoring and Controlling ¾ Technical and Organizational Issues
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 6 - Volume 6
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This paper presents a workflow layered model from the view of quality of processes or services. It deals with an assessment and calculation of performance criteria in single workflow processes such as: time, price and quality. The workflow system can evaluate a state of the products or services in each point of processing and is divided into three layers (sources, workflow management system and workflow processes), whereas each layer covers the processing of its specific tasks.