Exceptions and exception handling in computerized information processes
ACM Transactions on Information Systems (TOIS)
An overview of workflow management: from process modeling to workflow automation infrastructure
Distributed and Parallel Databases - Special issue on software support for work flow management
COCS '95 Proceedings of conference on Organizational computing systems
Commonalities in reengineered business processes: models and issues
Management Science
Temporal workflow management in a claim handling system
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
A meta modelng approach to workflow management systems supporting exception handling
Information Systems - Special issue on meta-modelling and methodology engineering
Specification and implementation of exceptions in workflow management systems
ACM Transactions on Database Systems (TODS)
A Knowledge-based Approach to Handling Exceptions inWorkflow Systems
Computer Supported Cooperative Work
Escalations in workflow management systems
CIKM '96 Proceedings of the workshop on Databases: active and real-time
Aris--Business Process Modeling
Aris--Business Process Modeling
Exception Handling in Workflow Systems
Applied Intelligence
Improving Business Process Quality through Exception Understanding, Prediction, and Prevention
Proceedings of the 27th International Conference on Very Large Data Bases
An Agent Enhanced Framework to Support Pre-dispatching of Tasks in Workflow Management Systems
EDCIS '02 Proceedings of the First International Conference on Engineering and Deployment of Cooperative Information Systems
Flexible Exception Handling in the OPERA Process Support System
ICDCS '98 Proceedings of the The 18th International Conference on Distributed Computing Systems
Consulting past exceptions to facilitate workflow exception handling
Decision Support Systems
Advances in business process management
Data & Knowledge Engineering - Special issue: Advances in business process management
Case handling: a new paradigm for business process support
Data & Knowledge Engineering
YAWL: yet another workflow language
Information Systems
A logical framework for scheduling workflows under resource allocation constraints
VLDB '02 Proceedings of the 28th international conference on Very Large Data Bases
Workflow resource patterns: identification, representation and tool support
CAiSE'05 Proceedings of the 17th international conference on Advanced Information Systems Engineering
Workflow data patterns: identification, representation and tool support
ER'05 Proceedings of the 24th international conference on Conceptual Modeling
Dwelling time probability density distribution of instances in a workflow model
Computers and Industrial Engineering
Process Materialization Using Templates and Rules to Design Flexible Process Models
RuleML '09 Proceedings of the 2009 International Symposium on Rule Interchange and Applications
A Two-Stage Probabilistic Approach to Manage Personal Worklist in Workflow Management Systems
OTM '09 Proceedings of the Confederated International Conferences, CoopIS, DOA, IS, and ODBASE 2009 on On the Move to Meaningful Internet Systems: Part I
ProM 4.0: comprehensive support for real process analysis
ICATPN'07 Proceedings of the 28th international conference on Applications and theory of Petri nets and other models of concurrency
An outlook on semantic business process mining and monitoring
OTM'07 Proceedings of the 2007 OTM Confederated international conference on On the move to meaningful internet systems - Volume Part II
Improving the understanding of BAM technology for real-time decision support
International Journal of Business Information Systems
Schedule-aware workflow management systems
Transactions on Petri nets and other models of concurrency IV
Design and management of flexible process variants using templates and rules
Computers in Industry
Mining event logs to support workflow resource allocation
Knowledge-Based Systems
Dynamic instance queuing in process-aware information systems
Proceedings of the 28th Annual ACM Symposium on Applied Computing
Generic support for RBAC break-glass policies in process-aware information systems
Proceedings of the 28th Annual ACM Symposium on Applied Computing
Workflow performance analysis and simulation based on multidimensional workflow net
Computers in Industry
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Decision making in process-aware information systems involves build-time and run-time decisions. At build-time, idealized process models are designed based on the organization's objectives, infrastructure, context, constraints, etc. At run-time, this idealized view is often broken. In particular, process models generally assume that planned activities happen within a certain period. When such assumptions are not fulfilled, users must make decisions regarding alternative arrangements to achieve the goal of completing the process within its expected time frame or to minimize tardiness. We refer to the required decisions as escalations. This paper proposes a framework for escalations that draws on established principles from the workflow management field. The paper identifies and classifies a number of escalation mechanisms such as changing the routing of work, changing the work distribution or changing the requirements with respect to available data. A case study and a simulation experiment are used to illustrate and evaluate these mechanisms.