Workflow redesign through consolidation in information-intensive business processes
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Making Work Flow: On the Application of Petri Nets to Business Process Management
ICATPN '02 Proceedings of the 23rd International Conference on Applications and Theory of Petri Nets
Evaluation of Generic Process Design Patterns: An Experimental Study
Business Process Management, Models, Techniques, and Empirical Studies
Enterprise information systems IV
Gatekeepers and Referrals in Services
Management Science
Partial Pooling in Tandem Lines with Cooperation and Blocking
Queueing Systems: Theory and Applications
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Deadline-based escalation in process-aware information systems
Decision Support Systems
Allocation of Service Time in a Multiserver System
Management Science
Journal of Management Information Systems
Dynamic Work Distribution in Workflow Management Systems: How to Balance Quality and Performance
Journal of Management Information Systems
Business process reengineering : value innovation in industrial engineering practices
International Journal of Computer Applications in Technology
Applications of information support technologies for small and medium enterprises: a research agenda
International Journal of Information Technology and Management
Workflow Simulation for Operational Decision Support Using Design, Historic and State Information
BPM '08 Proceedings of the 6th International Conference on Business Process Management
Information Systems
Workflow simulation for operational decision support
Data & Knowledge Engineering
A more comprehensive approach to enhancing business process efficiency
Proceedings of the 2007 conference on Human interface: Part II
Design and control of workflow processes: business process management for the service industry
Design and control of workflow processes: business process management for the service industry
Optimal allocation of servers and processing time in a load balancing system
Computers and Operations Research
TECHNICAL NOTE---Queueing Systems with Synergistic Servers
Operations Research
Productivity and Performance Effects of Business Process Reengineering: A Firm-Level Analysis
Journal of Management Information Systems
An approximate analysis of expected cycle time in business process execution
BPM'06 Proceedings of the 2006 international conference on Business Process Management Workshops
Information Hang-overs in Healthcare Service Systems
Manufacturing & Service Operations Management
Event sequence modeling of IT adoption in healthcare
Decision Support Systems
Optimal assignment of servers to tasks when collaboration is inefficient
Queueing Systems: Theory and Applications
Planning of business process execution in Business Process Management environments
Information Sciences: an International Journal
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