A more comprehensive approach to enhancing business process efficiency

Authors:
Seung-Hyun Rhee;Nam Wook Cho;Hyerim Bae
Affiliations:
Department of Industrial Engineering, Seoul National University, Seoul, Republic of Korea;Department of Industrial and Systems Engineering, Seoul National University of Technology, Seoul, Republic of Korea;Department of Industrial Engineering, Pusan National University, Busan, Republic of Korea
Venue:
Proceedings of the 2007 conference on Human interface: Part II
Year:
2007

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Abstract

Whereas Business Process Management (BPM) systematically guides employee participation in business processes, there has been little support, use or development of user-friendly functions to improve the efficiency of those processes. To enhance business process efficiency, it is necessary to provide automatic rational task allocation and work-item importance prioritization, so that task performers no longer need to be concerned with process performance. In the context of BPM, two different perspectives, the Process Engine Perspective (PEP) and the Task Performer Perspective (TPP), are considered. Accordingly, we developed a comprehensive method that considers those two perspectives, in combination rather than separately. We carried out simulation experiments to show the combinational effect of the two phases.