ICIS '89 Proceedings of the tenth international conference on Information Systems
An evaluative framework for research on the performance effects of information technology investment
ICIS '89 Proceedings of the tenth international conference on Information Systems
Journal of Management Information Systems
The impact of information systems on organizations and markets
Communications of the ACM
Financial risk and financial risk management technology (RMT): issues and advances
Information and Management
The productivity paradox of information technology
Communications of the ACM
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
The interdisciplinary study of coordination
ACM Computing Surveys (CSUR)
Re-engineering trading and treasury operations in international financial services
Global information systems and technology
Impact of electronic data interchange technology on JIT shipments
Management Science
Assessing the impact of information technology on labor productivity: a field study
Decision Support Systems - Special issue: economics of information systems
Beyond the productivity paradox
Communications of the ACM
International dimensions of the productivity paradox
Communications of the ACM
Information technology impact on process output and quality
Management Science - Special issue: Frontier research on information systems and economics
The substitution of information technology for other factors of production: a Firm Level Analysis
Management Science - Special issue: Frontier research on information systems and economics
Information Technology Effects on Firm Performance As Measured by Tobin's Q
Management Science
Measures for E-Business Value Assessment
IT Professional
Productivity of Information Systems in the Healthcare Industry
Information Systems Research
The Effects of Process Characteristics on the Value of B2B E-Procurement
Information Technology and Management
Information Systems Research
An Economic Model of Product Quality and IT Value
Information Systems Research
Information technology payoff in the health-care industry: a longitudinal study
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Executives' perceptions of the business value of information technology: a process-oriented approach
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Direct and indirect impacts of information technology applications on productivity: a field study
International Journal of Electronic Commerce
Information Technology and Management
Journal of Management Information Systems
Information Exploitation and Interorganizational Systems Ownership
Journal of Management Information Systems
An empirical investigation of net-enabled business value
MIS Quarterly
Toward a theory to study the use of collaborative product commerce for product development
Information Technology and Management
Threats and countermeasures for information system security: A cross-industry study
Information and Management
A more comprehensive approach to enhancing business process efficiency
Proceedings of the 2007 conference on Human interface: Part II
The impact of e-business on the demand-driven management: an empirical study in China
International Journal of Networking and Virtual Organisations
Information Systems Research
Determining Optimal CRM Implementation Strategies
Information Systems Research
A Service Science Perspective on Strategic Choice, IT, and Performance in U.S. Banking
Journal of Management Information Systems
The critical success factors of business process management
International Journal of Information Management: The Journal for Information Professionals
Managing the Impact of Rapid IT Change
Information Resources Management Journal
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Information technology (IT) value remains a serious concern of management today, especially how it should be measured and how it is created. Although we have made significant progress at the firm and aggregate levels of analysis, process-level analysis is still in its infancy, and there is a need for a systematic basis for identifying IT effects. We provide such an approach by developing two models: a process performance model of how system characteristics enhance process output and quality and an economic performance model linking process performance to the economic performance of the firm. We apply these models to global trade services in international banking. We obtained estimates for key variables in both models and general support for the approach. We interpret our results and discuss the merits of the process-level approach for the assessment of IT-reliant work systems.