An evaluative framework for research on the performance effects of information technology investment
ICIS '89 Proceedings of the tenth international conference on Information Systems
Justifying investments in new information technologies
Journal of Management Information Systems
The productivity paradox of information technology
Communications of the ACM
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
A comprehensive approach to assess the value of EDI
Information and Management
Managing risks in enterprise systems implementations
Communications of the ACM - Supporting community and building social capital
A framework for the ex-ante evaluation of ERP software
European Journal of Information Systems - Special issue on information systems evaluation—past, present and future
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 8 - Volume 8
Interpreting the Cmmi: A Process Improvement Approach
Interpreting the Cmmi: A Process Improvement Approach
The Effects of Process Characteristics on the Value of B2B E-Procurement
Information Technology and Management
Exploring the relationship between information technology and business process reengineering
Information and Management
Activity-based justification of IT investments
Information and Management
Discovering potential and realizing value from information technology investments
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Executives' perceptions of the business value of information technology: a process-oriented approach
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Managing information about processes
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Management of information systems: Insights from accounting research
Information and Management
Systems Design, Process Performance, and Economic Outcomes in International Banking
Journal of Management Information Systems
Handbook of Research on Business Process Modeling
Handbook of Research on Business Process Modeling
Case Study and Maturity Model for Business Process Management Implementation
BPM '09 Proceedings of the 7th International Conference on Business Process Management
Critical factors for successful ERP implementation: Exploratory findings from four case studies
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
Systems Analysis and Design
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In this study, we propose a value-based management approach for assessing the potential for process improvements enabled by an information technology (IT) solution. Based on activity based management concepts, we perform a granular, process level analysis on workflow structure and associated resource consumption to provide quantifiable measures of potential improvement prior to system implementation. The proof of concept of this approach is illustrated in a southern United States county in need of integrating different government branches through an ERP implementation. Based on prior research, we first provide a catalog of non-value added (NVA) activities that can be used in management control and governance procedures for the systematic identification of process inefficiencies. Next, by breaking down processes to the level of atomic activities, we show that minimizing NVA activities provides a systematic means to mitigate process inefficiencies. A significant observation is that different NVA activities may impact process performance to varying degrees. Consequently, line items in the request for proposals (RFP) should be weighted accordingly during the vendor selection process, contrary to the common practice of treating all line items equally.