In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Reengineering: business change of mythic proportions?
MIS Quarterly
Continuous Process Improvement: Simplifying Work Flow Systems
Continuous Process Improvement: Simplifying Work Flow Systems
Value Added Processes in Information Systems
Value Added Processes in Information Systems
Enterprise architecture for business process simulation
Proceedings of the 30th conference on Winter simulation
IT implementation through the lens of organizational learning: a case study of insuror
ICIS '97 Proceedings of the eighteenth international conference on Information systems
A wider view of business process reengineering
Communications of the ACM - Ontology: different ways of representing the same concept
Redesigning Contracted Service Procurement for Internet-Based Electronic Commerce: A Case Study
Information Technology and Management
Information flow parameters for managing organizational processes
Communications of the ACM
Journal of Management Information Systems - Special section: Data mining
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
Balance in business reengineering: an empirical study of fit and performance
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
Business process change and organizational performance: exploring an antecedent model
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
Journal of Management Information Systems
Toward Virtual Community Knowledge Evolution
Journal of Management Information Systems
An enterprise model and the organisation of ERP
International Journal of Computer Applications in Technology
Applications of information support technologies for small and medium enterprises: a research agenda
International Journal of Information Technology and Management
Assessment of process improvement from organizational change
Information and Management
The review of the role of business intelligence in business engineering
MATH'08 Proceedings of the American Conference on Applied Mathematics
Toward a formal approach to process bundling in public administrations
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
Process performance management: illuminating design issues through a systematic problem analysis
Proceedings of the 2011 ACM Symposium on Applied Computing
Productivity and Performance Effects of Business Process Reengineering: A Firm-Level Analysis
Journal of Management Information Systems
Simplifying process model abstraction: Techniques for generating model names
Information Systems
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This study addresses the issue of how leading firms manage information about their business processes. The researchers interviewed twenty firms, many of which were Baldrige quality award winners, and conducted a detailed case study of one firm particularly advanced in process management. The paper suggests that a key aspect of success in process improvement is effective management of information about process performance, even independent of information technology. The concept of double-loop learning is applied to process information. A process model of how to manage process information is advanced, with many examples from interviews of leading practices. Challenges in moving toward increased use of process information are also described.