Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Communications of the ACM
Proceedings of the 2004 ACM symposium on Applied computing
Managing information about processes
Journal of Management Information Systems - Special section: Toward a theory of business process change management
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
“Open choice": improving public sector performance with process reorganization methodology
EGOV'06 Proceedings of the 5th international conference on Electronic Government
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
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Excessive information and data exchanges between companies and public administrations create a need for the bundling of processes. Process bundles are created whenever cross-organizational processes are combined or interlinked. While a considerable amount of literature addressing the process of reorganizing, optimizing, or reengineering processes exists, much less is known about concrete approaches which facilitate the identification of suitable process bundles. This paper presents a review of identification criteria relevant for process bundling. Our literature review is deliberately broad, encompassing work in the fields of process management, reengineering, and E-Government. The analysis discloses that the plain focus on secondary process identification criteria (e.g., inefficiencies and redundancies) neglects to assess if the processes actually fit together. Premised on these results, we synthesize the insights from the cited literature into a methodological intermediary step to support the purposeful elicitation of bundling candidates.