“Open choice": improving public sector performance with process reorganization methodology

Authors:
Martin Brüggemeier;Angela Dovifat;Klaus Lenk
Affiliations:
Dept. of Public Management, FHTW University of Applied Sciences, Berlin;Graduate School of Modern Governance, Faculty of Social Sciences and Economics of Potsdam University, Potsdam;Ret. Chair of Public Administration, University of Oldenburg, Oldenburg
Venue:
EGOV'06 Proceedings of the 5th international conference on Electronic Government
Year:
2006

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Abstract

E-Government is not yet harnessed to New Public Management so as to act as a driver for the modernization of public services. To change this situation, a comprehensive framework for modernization processes based on Business Process Reorganization is proposed. It combines a modularization of operative processes in public administration with a fresh look at the institutional framework in which such processes are executed. This framework supports the creation of new networked forms of service production and delivery.