The Concepts of an Active Life-Event Public Portal
EGOV '02 Proceedings of the First International Conference on Electronic Government
Process Management
Tool Support for the Collaborative Design of Reference Models — A Business Engineering Perspective
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 01
Electronic Service Delivery - A driver of public sector modernisation
Information Polity
“Open choice": improving public sector performance with process reorganization methodology
EGOV'06 Proceedings of the 5th international conference on Electronic Government
BPM'05 Proceedings of the Third international conference on Business Process Management
The legislative support for the transmission of services into e-form
ICCOM'08 Proceedings of the 12th WSEAS international conference on Communications
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Modelling life events is a task of a crucial importance and a first necessary step towards supporting resolution of a particular life event on the active e-government portal. The use of reference models as templates for building life-event models promises savings in time and costs of the modelling process. At the same time, using reference models can increase the quality and accuracy of the established models. The paper proposes a complete set of lifeevent reference models at different abstraction levels that allows for modelling and implementing virtually any life event. The types of reference models range from a general one that provides template for any life-event model, to reference models specialized for establishing models of a specific life event in a specific country or a region or tailored to a set of specific user circumstances and needs.