IT research, innovation, and e-government
Communications of the ACM
Business Process Management - As a Method of Governance
EGOV '02 Proceedings of the First International Conference on Electronic Government
Directions in E-Government: Processes, Portals, Knowledge
DEXA '01 Proceedings of the 12th International Workshop on Database and Expert Systems Applications
Toward a formal approach to process bundling in public administrations
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
Good practice in e-government: management over methods?
TCGOV'05 Proceedings of the 2005 international conference on E-Government: towards Electronic Democracy
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In the move of eGovernment, process analysis and optimization of administrative procedures are key prerequisites for successful organizational and technical re-structuring of municipal administrations. The full exploitation of the potential of information and communications technology can only be achieved through structured procedures. An integrated process view, which gives an overview of organization units, is vital in the context of any attempts at administration modernization. The high degree of complexity of process models, resulting from the multitude of modelling aims, objects, methods and users, requires both systematic preparation, and a methodical approach to the implementation of process-oriented E-Government projects. Therefore this article provides a procedure model for process-oriented organizational engineering, with reference to the example of local government building permission procedures.