Applications of information support technologies for small and medium enterprises: a research agenda

Authors:
E. W. T. Ngai;T. C. E. Cheng
Affiliations:
Department of Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, PRC.;Department of Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, PRC
Venue:
International Journal of Information Technology and Management
Year:
2002

Citing 18
Cited 0

Systems development in information systems research

Journal of Management Information Systems - Special issue on management support systems
Electronic data interchange in an industrial sector: the case of The Netherlands' building industry

Information and Management
Electronic data interchange: characteristics of users and nonusers

Information and Management
Reaping EDI benefits through a pro-active approach

Information and Management
Business process re-engineering (BPR)—a study of the software tools currently available

Computers in Industry - Special issue: CIM in the extended enterprise
Commonalities in reengineered business processes: models and issues

Management Science
Electronic commerce: a manager's guide

Electronic commerce: a manager's guide
Business process change: a study of methodologies, techniques, and tools

MIS Quarterly
Managing EDI for corporate advantage: a longitudinal study

Information and Management
Essentials of Management Information Systems: Organization and Technology

Essentials of Management Information Systems: Organization and Technology
Commerce on the Internet

IEEE MultiMedia
Managing information about processes

Journal of Management Information Systems - Special section: Toward a theory of business process change management
Methodology-driven use of automated support in business process re-engineering

Journal of Management Information Systems - Special issue: Organizational impact of group support systems, expert systems, and executive information systems
Control and audit of electronic data interchange

MIS Quarterly
MSS4TQM-a management support system for total quality management

IEEE Transactions on Systems, Man, and Cybernetics, Part C: Applications and Reviews
Inter-organisational information systems: Are organisations in Ireland deriving strategic benefits from EDI?

International Journal of Information Management: The Journal for Information Professionals
Radical process innovation using information technology: The theory, the practice and the future of reengineering

International Journal of Information Management: The Journal for Information Professionals
Supporting reengineering using group support systems: A case study

International Journal of Information Management: The Journal for Information Professionals

Quantified Score

Hi-index	0.00

Visualization

Abstract

This paper presents a research agenda for applying information support technologies (ISTs) in small and medium enterprises (SMEs), including two research frameworks to guide investigations into the way in which SMEs can benefit from applying ISTs in their operations. First, we discuss the potential of applying management support systems (MSS) for quality improvement in the context of business process re-engineering (BPR) and suggest a viable strategy to assist in the choice of an appropriate approach to process improvement. Then, we describe the potential application of the system development approach for developing an MSS for process improvement. Finally, we discuss the application of electronic commerce for SMEs and suggest a viable approach to research in this area. We believe that applying state-of-the-art ISTs is a potent force to strengthen the capacities of SMEs to compete in the export market and ensure SMEs remain as competitive as ever in the international market. The implications of this study are highlighted.