A foundation for the study of group decision support systems
Management Science
IBM Systems Journal
Data modeling for software development
IBM Systems Journal
Communications of the ACM - Special issue on computer graphics: state of the arts
Systems development in information systems research
Journal of Management Information Systems - Special issue on management support systems
Enterprise analyzer: electronic assistance for redesigning organizational processes
Enterprise analyzer: electronic assistance for redesigning organizational processes
Group matrix: a collaborative modeling tool
Group matrix: a collaborative modeling tool
Business information analysis and integration technique (BIAIT): the new horizon
ACM SIGMIS Database
Business information characterization study
ACM SIGMIS Database
Business process reengineering: emergence of a new research field
ACM SIGOIS Bulletin - Special issue: business process reengineering
Model-based Design of Tools for Business Understanding and Re-engineering
WCRE '95 Proceedings of the Second Working Conference on Reverse Engineering
Journal of Management Information Systems
A consolidated methodology for business process reengineering
International Journal of Computer Applications in Technology
Applications of information support technologies for small and medium enterprises: a research agenda
International Journal of Information Technology and Management
Model-based support for business re-engineering
Information and Software Technology
Dynamic collaboration: participant-driven agile processes for complex tasks
ACM SIGMIS Database
Productivity and Performance Effects of Business Process Reengineering: A Firm-Level Analysis
Journal of Management Information Systems
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This article describes a three-month pilot project to model and re-engineer an internal business unit of a major multinational firm using Enterprise Analyzer, a methodology and supporting group software tool for modeling and analyzing business processes. The methodology combines collaborative model building with creative problem reframing to enable multilevel, cross-functional business teams to quickly examine and redesign business processes. The tools developed for this project extend the capabilities of existing electronic meeting system technology to help groups build complex representations of their organization. The results of this pilot project suggest that the methodology and supporting tools can be effectively applied to re-engineer business processes, but also suggest the need for better ways to help groups accept innovative ideas. Many innovative ideas were generated, but few made it past the participants' evaluation and into the project's final recommendations.