Making the `MOST' out of RFID technology: a research agenda for the study of the adoption, usage and impact of RFID

  • Authors:

  • John Curtin;Robert J. Kauffman;Frederick J. Riggins

  • Affiliations:

  • MIS Research Center, Carlson School of Management, University of Minnesota, Minneapolis, USA 55455;Center for Advancing Business Through Technology and IS Department, W. P. Carey School of Business, Arizona State University, Tempe, USA 85287 and MIS Research Center and Information and Decision ...;MIS Research Center and Information and Decision Sciences, Carlson School of Management, University of Minnesota, Minneapolis, USA 55455

  • Venue:
  • Information Technology and Management
  • Year:
  • 2007

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Abstract

Radio frequency identification (RFID) technology dramatically increases the ability of the organization to acquire a vast array of data about the location and properties of any entity that can be physically tagged and wirelessly scanned within certain technical limitations. RFID can be applied to a variety of tasks, structures, work systems and contexts along the value chain, including business-to-business logistics, internal operations, business-to-consumer marketing, and after-sales service applications. As industry adoption of RFID increases there is an emerging interest by academic researchers to engage in scholarly investigation to understand how RFID relates to mobility, organizational and systems technologies (MOST). In this paper, we explore RFID and propose a research agenda to address a series of broad research questions related to how RFID technology: (1) is developed, adopted, and implemented by organizations; (2) is used, supported, and evolved within organizations and alliances; and (3) impacts individuals, business processes, organizations, and markets. As with many technological innovations, as the technical problems associated with implementing and using RFID are addressed and resolved, the managerial and organizational issues will emerge as critical areas for IS research.