Personal schedules for workflow systems

  • Authors:
  • Johann Eder;Horst Pichler;Wolfgang Gruber;Michael Ninaus

  • Affiliations:
  • University of Klagenfurt, Institute for Informatics-Systems;University of Klagenfurt, Institute for Informatics-Systems;University of Klagenfurt, Institute for Informatics-Systems;University of Klagenfurt, Institute for Informatics-Systems

  • Venue:
  • BPM'03 Proceedings of the 2003 international conference on Business process management
  • Year:
  • 2003

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Abstract

Personal schedules allow workflow participants to improve their performance of activity executions. Participants are no longer surprised by the entries in their work-lists but receive advance information about (potential) future activity assignments, allowing better possibilities for work-planning. The personal schedule system is based on a probabilistic workflow time management system using duration histograms. A personal schedule collects future activity assignments together with their probability and their timing requirements and allows to analyze the workload of a participant and to support the scheduling of activities with the goal of reduced turn-around times and reduced number of violations of temporal constraints.