Groupware and social dynamics: eight challenges for developers
Communications of the ACM
Experiences with workflow management: issues for the next generation
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Modeling business processes with simulation tools
WSC '94 Proceedings of the 26th conference on Winter simulation
WSC '95 Proceedings of the 27th conference on Winter simulation
Support for workflows in a ministerial environment
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
WSC '96 Proceedings of the 28th conference on Winter simulation
Requirements for a virtual collocation environment
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
WorkWeb system—multi-workflow management with a multi-agent system
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Organized activity and its support by computer
Organized activity and its support by computer
Tolerating exceptions in workflows: a unified framework for data and processes
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Declarative workflows that support easy modification and dynamic browsing
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
A comprehensive approach to flexibility in workflow management systems
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Temporal workflow management in a claim handling system
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Group Activity Database for Groupware Evolution
ER '98 Proceedings of the Workshops on Data Warehousing and Data Mining: Advances in Database Technologies
Resource constraints analysis of workflow specifications
Journal of Systems and Software - Special issue: Applications of statistics in software engineering
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Business processes, such as workflows, are software, too. However, development, evolution, and deployment of business processes have different difficulties from general software. Control, introduction, evaluation, and testing of business processes are difficult because multiple processes are related to each other and many people are involved in processes.To solve these problems, we propose BPT/BPR/BPS (Business Process Tactics, Reengineering, and Simulation) lifecycle, based on multi-agent groupware model. BPT means activities to control processes dynamically, which we have already proposed. In this paper the simulation phase is mainly focused. We give a simulation model which has some original aspects, and show a prototype of simulation tool.