Modeling business processes with simulation tools
WSC '94 Proceedings of the 26th conference on Winter simulation
WSC '95 Proceedings of the 27th conference on Winter simulation
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This introductory tutorial provides an overview of business process simulation and how it works. Descriptions of modeling elements and model performance measures are presented. Classification of business processes is followed by unique modeling, simulation procedure and analysis considerations. Types of business process simulation tools are discussed. Finally, a purchasing process simulation exercise is presented to illustrate the power and suitability of simulation for analyzing a business process.