A social process model of user-analyst relationships
MIS Quarterly
Sequential patterns in information systems development: an application of a social process model
ACM Transactions on Information Systems (TOIS)
Critical issues in abandoned information systems development projects
Communications of the ACM
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
De-escalating information technology projects: lessons from the Denver International Airport
MIS Quarterly - Special issue on Intensive research in information systems: using qualitative, interpretive, and case methods to study information technology—third installment
Blowing the whistle on troubled software projects
Communications of the ACM
Structured-case: a methodological framework for building theory in information systems research
European Journal of Information Systems
The turnaround of the London ambulance service computer-aided despatch system (LASCAD)
European Journal of Information Systems
Journal of Management Information Systems
Examining the coalition dynamics affecting IS project abandonment decision-making
Decision Support Systems
Case study: Information systems project abandonment: a stakeholder analysis
International Journal of Information Management: The Journal for Information Professionals
Information System Development Model: Theories Analysis and Guidelines
IVIC '09 Proceedings of the 1st International Visual Informatics Conference on Visual Informatics: Bridging Research and Practice
Managing organizational identity in the e-commerce industry: An ambidexterity perspective
Information and Management
Towards safe information technology in health care
Information-Knowledge-Systems Management - Complex Socio-Technical Systems --Understanding and Influencing Causality of Change
Actors' misaligned interests to explain the low impact of an information system - A case study
International Journal of Information Management: The Journal for Information Professionals
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This paper develops a theoretical framework and empirical formulation for describing and analyzing the information systems (IS) implementation process. Here, the sequential mapping of project events is integrated with the 'Exchange Relations' model of IS failure that identifies evolving recursive interactions. Three major IS implementation components are considered: the project organization, the information system and its supporters. Our model, referred to as process recursive interactive systems model (PRISM), demonstrates antecedent conditions, critical events and outcomes over the course of an IS implementation project lifecycle. It acts as a theoretical lens to make sense of the process where analysts may utilize PRISM in post-mortem analyses to diagnose the issues surrounding IS development and devise useful management strategies for any future system implementation. PRISM is formulated and illustrated within a structured case study of implementing an enterprise resource planning system (ERP) project. The contribution of the research is to enable formal analysis of critical incidents and their relations between preceding events and consequences which provide insights into potential project success or failure. It is believed that the findings will be of benefit to both academics and practitioners engaged in the complexities of ERP implementation.