A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
E-commerce and the information market
Communications of the ACM
Scheduling with Opting Out: Improving upon Random Priority
Operations Research
Deploying Common Systems Globally: The Dynamics of Control
Information Systems Research
Enterprise agility and the enabling role of information technology
European Journal of Information Systems - Including a special section on business agility and diffusion of information technology
A dual-level analysis of the capability development process: A case study of TT&T
Journal of the American Society for Information Science and Technology
Identities, Genres, and Organizational Forms
Organization Science
Information Systems implementation failure: Insights from prism
International Journal of Information Management: The Journal for Information Professionals
Information and Organization
Ambidexterity in Agile Distributed Development: An Empirical Investigation
Information Systems Research
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In the e-commerce industry, organizations should maintain an enduring and stable organizational identity to gain long-term success while also adapting quickly to the increasingly volatile environment in order to ensure profitability and survival. These ongoing paradoxical challenges concerning the management of organizational identity have been left unaddressed in existing literature. Drawing upon the literature related to organizational ambidexterity and organizational identity, this paper proposes two theoretical frameworks for systematically examining the ways in which organizations, especially those in the e-commerce industry, should manage their organizational identities by leveraging four balancing forms of organizational ambidexterity. Based on these two models, we comprehensively analyzed the case of D.com, which is China's most successful online ticket vendor. Our study not only contributes to the field of knowledge surrounding organizational identity and ambidexterity but also provides a detailed means for practitioners to manage organizational identities at both the strategic and operational levels within the e-commerce industry.