Lessons learned from modeling the dynamics of software development
Communications of the ACM
A social process model of user-analyst relationships
MIS Quarterly
Supporting the information technology champion
MIS Quarterly - Special issue on the strategic use of information systems
Sequential patterns in information systems development: an application of a social process model
ACM Transactions on Information Systems (TOIS)
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Mission Critical: Realizing the Promise of Enterprise Systems
Mission Critical: Realizing the Promise of Enterprise Systems
Implementation: The Key to Successful Information Systems
Implementation: The Key to Successful Information Systems
Using e-CRM for a unified view of the customer
Communications of the ACM - Digital rights management
Proceedings of the IFIP WG8.2 Working Group on Information Systems Development: Human, Social, and Organizational Aspects: Human, Organizational, and Social Dimensions of Information Systems Development
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
Identifying Software Project Risks: An International Delphi Study
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Barriers to Successful Implementation of Database Marketing: A Cross-Industry Study
International Journal of Information Management: The Journal for Information Professionals
Managing readiness in enterprise systems-driven organizational change
Behaviour & Information Technology
Using customer input to drive change in user assistance
Proceedings of the 26th annual ACM international conference on Design of communication
Agile systems development and stakeholder satisfaction: a South African empirical study
Proceedings of the 2008 annual research conference of the South African Institute of Computer Scientists and Information Technologists on IT research in developing countries: riding the wave of technology
Analysing a workflow management system: three levels of failure
Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology
Factors that affect software systems development project outcomes: A survey of research
ACM Computing Surveys (CSUR)
Information Systems implementation failure: Insights from prism
International Journal of Information Management: The Journal for Information Professionals
Information and Organization
Resource management activities in healthcare information systems: A process perspective
Information Systems Frontiers
International Journal of Information Technology Project Management
Course management system adoption and usage: A process theoretic perspective
Computers in Human Behavior
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The failure rate of Customer Relationship Management (CRM) implementations is estimated to be greater than 65%. Lowering the failure rate and supporting the success of information systems (IS) are the ultimate goals of IS practitioners and researchers. However, most previous research in the area has focused on identifying factors such as critical success factors (CSFs) that are correlated with IS success. There has been little research on how IS implementation may lead to successful results. The state of knowledge in IS implementation may be likened to cooking with a list of ingredients but not the recipe. Drawing on process theory, this study examines the process of IS implementation by explaining how factors of IS implementation influence each other and how interactions among them produce results. Based on one successful case and two unsuccessful cases, we develop the process model of IS implementation, by which the process of IS implementation and the dynamics of IS success can be explained. The proposed model facilitates an understanding of how repeating patterns of IS failure can be reversed, and could serve to guide new IS implementation projects.