Information systems and user resistance: theory and practice
The Computer Journal
Identifying the causes of resistance to IS implementation: a change theory perspective
Information and Management
User resistance and strategies for promoting acceptance across system types
Information and Management
Power, politics, and MIS implementation
Communications of the ACM
Toward friendly user MIS implementation
Communications of the ACM
Information systems and organizational change
Communications of the ACM
A Triple Take on Information System Implementation
Organization Science
An Empirical Investigation on End-Users' Acceptance of Enterprise Systems
Information Resources Management Journal
Successful implementation of collaborative product commerce: An organizational fit perspective
Decision Support Systems
Computers in Human Behavior
Managing IS adoption in ambivalent groups
Communications of the ACM
IS Avoidance in Health-Care Groups: A Multilevel Investigation
Information Systems Research
International Journal of Human-Computer Studies
Research Note---Online Users' Switching Costs: Their Nature and Formation
Information Systems Research
Cynicism as user resistance in IT implementation
Information Systems Journal
The Journal of Strategic Information Systems
Investigation of factors influencing the adoption of mobile data services
Proceedings of the 13th International Conference on Electronic Commerce
Computers in Human Behavior
Stakeholder Challenges in Information Systems Project Offshoring: Client and Vendor Perspectives
International Journal of Information Technology Project Management
Journal of Database Management
Breaking the Ice: Organizational Culture and the Implementation of a Student Management System
Journal of Cases on Information Technology
A New Open Door: The Smartphone's Impact on Work-to-Life Conflict, Stress, and Resistance
International Journal of Electronic Commerce
User Continuance Intention Towards Mobile Internet Service: The Case Of WiMAX in Korea
Journal of Global Information Management
Social Networks and Organizational Performance: Exploring the Quality of Domain Knowledge Sources
International Journal of Knowledge Management
Understanding the role of satisfaction in the formation of perceived switching value
Decision Support Systems
Actors' misaligned interests to explain the low impact of an information system - A case study
International Journal of Information Management: The Journal for Information Professionals
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User resistance to information systems implementation has been identified as a salient reason for the failure of new systems and hence needs to be understood and managed. While previous research has explored the reasons for user resistance, there are gaps in our understanding of how users evaluate change related to a new information system and decide to resist it. In particular, missing in the explanation of user decision making is the concept of status quo bias, that is, that user resistance can be due to the bias or preference to stay with the current situation. Motivated thus, this study develops a model to explain user resistance prior to a new IS implementation by integrating the technology acceptance and resistance literatures with the status quo bias perspective. The results of testing the model in the context of a new enterprise system implementation indicate the central role of switching costs in increasing user resistance. Further, switching costs also mediate the relationship between other antecedents (colleague opinion and self-efficacy for change) and user resistance. Additionally, perceived value and organizational support for change are found to reduce user resistance. This research advances the theoretical understanding of user acceptance and resistance prior to a new IS implementation and offers organizations suggestions for managing such resistance.