Analysing a workflow management system: three levels of failure

Authors:
Tom Gross;Samuli Pekkola
Affiliations:
Bauhaus-University Weimar, Weimar, Germany;Tampere University of Technology, Tampere, Finland
Venue:
Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology
Year:
2008

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Abstract

In this paper we report on a case study of the introduction of a workflow management system for travel management in a higher education organisation. We identify and reflect on the change of the process induced by the system, the functionality of the system, and the usability of the system. Combined with a socio-technical perspective, our findings provide a checklist for systems designers.