Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
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Patterns of sharing customizable software
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Gardeners and gurus: patterns of cooperation among CAD users
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
From implementation to design: tailoring and the emergence of systematization in CSCW
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
The work to make a network work: studying CSCW in action
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
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MIS Quarterly
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A set of principles for conducting and evaluating interpretive field studies in information systems
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Understanding Computers and Cognition: A New Foundation for Design
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ACM SIGGROUP Bulletin
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"...real, concrete facts about what works...": integrating evaluation and design through patterns
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GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Growing an infrastructure: the role of gateway organizations in cultivating new communities of users
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This study analyzes how a group of 'mediators' in a large, multinational company adapted a computer-mediated communication technology (a 'virtual workspace') to the local organizational context (and vice versa) by modifying features of the technology, providing ongoing support for users, and promoting appropriate conventions of use. Our findings corroborate earlier research on technology-use mediation, which suggests that such mediators can exert considerable influence on how a particular technology will be established and used in an organization. However, this study also indicates that the process of technology-use mediation is more complex and indeterminate than earlier literature suggests. In particular, we want to draw attention to the fact that advanced computer-mediated communication technologies are equivocal and that technology-use mediation consequently requires ongoing sensemaking.