Using a configuration management tool to coordinate software development
COCS '95 Proceedings of conference on Organizational computing systems
Designing for the dynamics of cooperative work activities
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Diffusion of a collaborative technology cross distance
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Conventions and Commitments in Distributed CSCW Groups
Computer Supported Cooperative Work
Discretionary adoption of group support software: lessons from calendar applications
Implementing collaboration technologies in industry
"Breaking the code", moving between private and public work in collaborative software development
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Technology-use mediation: making sense of electronic communication in an organizational context
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
A qualitative study of the occupational subculture of information systems employees in organizations
Proceedings of the 2004 SIGMIS conference on Computer personnel research: Careers, culture, and ethics in a networked environment
Beyond the user: use and non-use in HCI
OZCHI '09 Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
The sociality of fieldwork: designing for social science research practice and collaboration
Proceedings of the 17th ACM international conference on Supporting group work
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Many studies have evaluated different uses of collaborative software. Typically, the research has focused on the shortcomings and, sometimes, the ways end users succeed or fail to work around these shortcomings. In a recent field study, surprisingly, a group demonstrated unimpaired dexterity using a full range of collaborative software. Some interesting lessons emerged from observing these "perfect" collaborators. Lessons include implications for more typical or "less than perfect" end users, especially around the adoption of collaboration technology. Also, there is a general, but subtle, lesson that studying successful users of technology (or "ideal end users" as we put it) can be as valuable as studying those who struggle with technology and highlight its shortcomings.