Diffusion of a collaborative technology cross distance

Authors:
Gloria Mark;Steven Poltrock
Affiliations:
University of California, Irvine, CA;The Boeing Company, Seattle, WA
Venue:
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Year:
2001

Citing 7
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References

Implementing collaboration technologies in industry
Shaping technology across social worlds: groupware adoption in a distributed organization

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Where is the innovation?: the adoption of virtual workspaces

Networked information technologies
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Loose Coupling and Healthcare Organizations: Deployment Strategies for Groupware

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Abstract

Achieving a common set of collaboration tools is a significant challenge for people working together in a geographically distributed enterprise. It requires coordinated technology adoption across geographic distance and organizational boundaries. In this paper, we report on the diffusion of a data conferencing technology in a large distributed enterprise. Two years ago we studied the early adopters; now the technology is widespread. We conducted a company-wide survey and found that it is generally the users, and not management, who are the driving force in diffusing the technology across distance. We discuss the organizational conditions that led to the diffusion, how barriers have changed, and emerging work practices as a result of the diffusion.