Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Information technology innovations: a classification by IT locus of impact and research approach
ACM SIGMIS Database - Special double issue: diffusion of technological innovation
Coordination mechanisms: towards a conceptual foundation of CSCW systems design
Computer Supported Cooperative Work - Special issue on the design of cooperative systems
Diffusion of a collaborative technology cross distance
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
What's Wrong with the Diffusion of Innovation Theory
Proceedings of the IFIP TC8 WG8.1 Fourth Working Conference on Diffusing Software Products and Process Innovations
Collaborative Genres for Collaboration: Genre Systems in Digital Media
HICSS '97 Proceedings of the 30th Hawaii International Conference on System Sciences: Digital Documents - Volume 6
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This paper reports from a case study of the introduction of a web-based groupware application - Lotus QuickPlaceTM - in a large European financial organization. Our study challenges the commonly held assumption in DOI research that "all use is equal", implied when DOI is used to study the adoption of technologies. The underlying problem is that in order to understand the diffusion of groupware, we need to distinguish between two separate innovations. The first is directly related to the DOI "innovation-decision process" - centered on the technology as the innovation. The second innovation is more related to how the technology is put to use. This has consequences for devising strategies for the diffusion, and we suggest a strategy for diffusing virtual workspaces, which combines the DOI framework's one-way communication with the two-way communication of a participative approach.