An investigation of user-led system design: rational and political perspectives
Communications of the ACM - Special section on management of information systems
Soft systems methodology in action
Soft systems methodology in action
Structured systems analysis and design method (2nd ed.): application and context
Structured systems analysis and design method (2nd ed.): application and context
A reappraisal of structured analysis: design in an organizational context
ACM Transactions on Information Systems (TOIS)
Why information systems fail: a case study approach
Why information systems fail: a case study approach
Scenario-based design: envisioning work and technology in system development
Scenario-based design: envisioning work and technology in system development
Controlling prototype development through risk analysis
MIS Quarterly
Diversity in information systems action research methods
European Journal of Information Systems
Empirical research in information systems: the practice of relevance
MIS Quarterly - Special issue on intensive research in information systems
Rigor vs. relevance revisited: response to Benbasat and Zmud
MIS Quarterly - Special issue on intensive research in information systems
Power, politics, and MIS implementation
Communications of the ACM
Soft-Ware 2002 Proceedings of the First International Conference on Computing in an Imperfect World
An Exploration of Impact of Cognitive Elaboration on Learning in ISD Projects
Information Technology and Management
Affection not affliction: The role of emotions in information systems and organizational change
Information and Organization
Electronic governance and organizational transformation
Proceedings of the 1st international conference on Theory and practice of electronic governance
Metaphorical analysis of social factors during information systems development
International Journal of Business Information Systems
Knowledge creation and sharing in a systems development project
International Journal of Business Information Systems
Supporting structures for evolving systems development: a case study
International Journal of Information Technology and Management
The Journal of Strategic Information Systems
Information Systems Management
Facts, myths and thought-styles... and a rallying cry for civic engagement
The Journal of Strategic Information Systems
Ownership, experience and defects: a fine-grained study of authorship
Proceedings of the 33rd International Conference on Software Engineering
International Journal of Information Management: The Journal for Information Professionals
CASE-mediated organizational and deutero learning at NASA
Information Systems Frontiers
Information Resources Management Journal
Information Resources Management Journal
Expert Systems with Applications: An International Journal
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Given the continuing prevalence of IS failure, this paper contends that a fresh theoretical perspective and new methodological principles are required. We argue that learning is crucial to the success of ISD, and that many IS projects miscarry due to the inherently high levels of stress and anxiety which imbue ISD and which elicit defence-avoidance behaviour patterns in project teams. These social defences refer to modes of group behaviour that operate primarily to reduce anxiety, rather than reflecting genuine engagement with the task at hand. We argue that the operation of these defences can come to paralyse the learning processes that are critical to effective IS developmentFollowing a clinical research strategy, case studies are presented illustrating the working of defensive processes which undermined three IS projects. Three social defences are illustrated: the organisational ritual, the sibling horde and paranoid isolationism. Drawing on psychodynamic theory, the concept of transitional space is introduced. Such spaces have two important aspects: a supportive psychological climate and a supply of appropriate transitional objects (i.e. entities that provide temporary emotional support).It is argued that IS development should be re-framed as a transitional space, with particular attention given to the selection of appropriate transitional objects to assist in breaking down defensive processes. The cases are revisited to illustrate this approach in action: useful insights and positive practical outcomes are shown. It is concluded that the present psychodynamic perspective has considerable value in relation to the IS discipline: theoretically in terms of our understanding of the social dynamics of ISD and at a practical level too, through the provision of diagnostic concepts and remedial measures that have significant potential to enhance IS praxis and to redress the high rate of IS failure.