Knowledge acquisition using structured interviewing: an empirical investigation
Journal of Management Information Systems
Mutual knowledge and communicative effectiveness
Intellectual teamwork
Design at work: cooperative design of computer systems
Design at work: cooperative design of computer systems
Explaining the role of user participation in information system use
Management Science
The reality of user-centered design
Journal of End User Computing - Special issue on human-centered research and practice
Learning and Memory
The Moderating Effects of Structure on Volatility and Complexity in Software Enhancement
Information Systems Research
Journal of Management Information Systems
Hi-index | 0.00 |
Stakeholder learning has been considered crucial for effective participation and the success of information system development (ISD). However, little guidance has been offered as an operational method to facilitate learning in ISD settings. We argue that “cognitive elaboration” (CE) is a helpful strategy for developing effective learning in client–developer interactions in ISD efforts. Two types of learning are investigated: model-building (MB) and model-maintenance (MM). The current study investigated whether CE performed by stakeholders themselves in client–developer interaction led to their MB rather than MM learning. In addition, an alternative hypothesis has been explored: whether mere communication activities may induce learning. Fifty individuals in seven ongoing software development projects in four organizations were examined. For each project, two meetings in which clients and developers participated were observed. The empirical results demonstrated that stakeholders in an ISD process who have engaged in CE themselves are more likely to experience MB learning; and that mere communication does not account for MB learning. An insignificant link between CE and MM learning was found. This study deepens our understanding about IS–user interactions. Limitations of the current research and implications for future research are discussed.