Building Trust and Cooperation through Technology Adaptation in Virtual Teams: Empirical Field Evidence

Authors:
Dominic Thomas;Robert Bostrom
Affiliations:
Goizueta Business School, Emory University, Atlanta, GA;Terry College of Business, University of Georgia, Athens, GA
Venue:
Information Systems Management
Year:
2008

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Abstract

This article reports findings of a study of how leaders of virtual information systems development teams improve team trust and cooperation by managing adaptation of information and communications tools. Results indicate how Theory X (command and control) and Theory Y (facilitate and support) styles of leadership enable and hinder effective outcomes.