Bringing automated support to large groups: the Burr-Brown experience
Information and Management
Toward an open shared workspace: computer and video fusion approach of TeamWorkStation
Communications of the ACM
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
Facilitating the socio-emotional dimension in group support systems environments
SIGCPR '95 Proceedings of the 1995 ACM SIGCPR conference on Supporting teams, groups, and learning inside and outside the IS function reinventing IS
Exploring the effects of some display and task factors on GSS user groups
Information and Management
Group Support Systems: New Perspectives
Group Support Systems: New Perspectives
Affective reward and the adoption of group support systems: productivity is not always enough
Journal of Management Information Systems - Special section: Information technology and its organizational impact
Element finding: the impact of a group support system on a crucial phase of sense making
Journal of Management Information Systems - Special section: Navigation in information-intensive environments
Information overload: addressing the productivity paradox in face-to-face electronic meetings
Journal of Management Information Systems - Special section: Exploring the outlands of the MIS discipline
A Longitudinal Field Study of Training Practices in a Collaborative Application Environment
Journal of Management Information Systems
Effects of Group Support Systems and Content Facilitation on Knowledge Acquisition
Journal of Management Information Systems
Information Systems Management
A Meta-Theory for Understanding Information Systems Within Sociotechnical Systems
Journal of Management Information Systems
Information Resources Management Journal
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This paper addresses the socioemotional dimension in group support systems (GSS) meeting environments from the perspective of the facilitator. A model is presented and discussed. This model represents how facilitators perceive and manage socioemotional issues in a GSS environment. The role of GSS in the model is also explored. The research methodology for gathering and analyzing the data in this paper was based on critical incident technique and semistructured interviews with twenty-six experienced facilitators. The research found that GSS provides a very useful tool for managing socioemotional issues; however, GSS also creates new issues. The implications of this research study's findings for facilitators and future research issues are posited.