Effects of facilitation and leadership on meeting outcomes in a group support system environment
European Journal of Information Systems
The relation of agenda creation and use to group support system experience
ACM SIGMIS Database
Facilitator Influence in Group Support Systems: Intended and Unintended Effects
Information Systems Research
Meeting facilitation: process versus content interventions
Journal of Management Information Systems
An assessment of group support systems experimental research: methodology and results
Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field
Journal of Management Information Systems
A model to develop effective virtual teams
Decision Support Systems
A model of transiting individual efforts to the outcomes of virtual team
Proceedings of the 4th International Conference on Uniquitous Information Management and Communication
Information Resources Management Journal
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A 2x2 factorial controlled experiment was conducted to examine the effects of agenda structure and facilitator style on participant satisfaction and output quality in meetings employing group support systems GSS. Participants were assigned to one of four conditions: 1 relationship style/relationship agenda; 2 task style/task agenda; 3 task style/relationship agenda; and 4 relationship style/task agenda. As expected, satisfaction with the agenda, process, and outcomes was higher in the matched style/agenda conditions 1 and 2. Surprisingly, satisfaction with facilitation and task was higher in the relationship style conditions 1 and 4. Two expert raters were used to judge the quality of group outputs. As predicted, groups in the matched conditions produced higher quality outputs than groups in the mismatched conditions. Implications of the study for practice and future research are provided. This study is part of an ongoing program of research into the effectiveness of GSS as a tool for conducting meetings and other forms of group activity.