“Information technology to support electronic meetings"
Management Information Systems Quarterly
“A study of influence in computer-mediated group decision making"
Management Information Systems Quarterly
“Computer support for meetings of groups working on unstructured problems: a field experiment"
Management Information Systems Quarterly
Group decision support systems: the cultural factor
ICIS '89 Proceedings of the tenth international conference on Information Systems
ICIS '89 Proceedings of the tenth international conference on Information Systems
Computer support of groups: theory-based models for GDSS research
Management Science
Effects of computer support and facilitator support on group processes and outcomes: an experimental assessment
Changes in MIS research: status and themes from 1989 to 2000
International Journal of Information Systems and Change Management
The contingent effects of leadership on team collaboration in virtual teams
Computers in Human Behavior
Information Resources Management Journal
Facilitating Team Processes with Recommender Systems: A Behavioral Science Perspective
Proceedings of the 13th International Conference on Knowledge Management and Knowledge Technologies
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The use of group decision support systems (GDSS) is rapidly growing. One key factor in the effectiveness of these systems may be the manner in which users are supported in their use of this technology. This paper explores two types of GDSS facilitative support: chauffeur-riven and facilitator-driven. In the former case, a person is used to reduce the mystique of the GDSS technology for users. In the latter case, a person assists the group with its group process in addition to reducing the mystique of the technology. The work unfolds a research story in which the original thinking of the research tem to the effect that facilitator-driven GDSS facilitative support is superior is proven incorrect. The results of a pilot study caused the research team to reverse its thinking and hypothesize that, given the nature of the facilitation used and the task faced by the group, chauffeur-driven facilitation would have an advantage. The results of the experiment reported in this paper support this hypothesis. Arguments are presented to the effect that, to be effective in a judgment task environment, facilitation must be open and adaptive rather than restrictive.