Information visualization using 3D interactive animation
Communications of the ACM - Special issue on graphical user interfaces
External manifestations of trustworthiness in the interface
Communications of the ACM
Designing trust into online experiences
Communications of the ACM
Using e-CRM for a unified view of the customer
Communications of the ACM - Digital rights management
Enabling and Measuring Electronic Customer Relationship Management Readiness
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 7 - Volume 7
The customer differential: the complete guide to implementing customer relationship management
The customer differential: the complete guide to implementing customer relationship management
Hi-index | 0.00 |
Purpose: The objective of this research paper is to show empirical evidence that supports a set of research proposition that was synthesized based on knowledge seeking and stakeholder literature. These propositions, which are related to the knowledge seeking strategies adopted by knowledge seekers and the knowledge stakeholder settings that exist in firms, are explored using the data collected from focus group discussions. Design/methodology/approach: Data collected from focus group discussions were interpreted through qualitative content analysis, resulting in discussions and findings that deliver strategies for knowledge seekers who quest for tacit knowledge. Findings: Empirical data from this study reveals strategies, ascertained from the context of three knowledge stakeholder including; powerful stakeholders, legitimate stakeholders and urgent stakeholders, each of which may be adopted in seeking tacit knowledge. Originality/value: The study proposes to tackle the issue of human centric knowledge seeking from the perspective of stakeholder theory in organization context. Knowledge stakeholders, such as external customers and internal supportive staffs and co-workers, are bearers of tacit knowledge and so identifying the knowledge stakeholders is crucial to leverage their knowledge for the firm's benefit.