Effective sounds in complex systems: the ARKOLA simulation
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An evaluation of earcons for use in auditory human-computer interfaces
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
The design and evaluation of an auditory-enhanced scrollbar
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Capitalizing on Knowledge: From E-Commerce to K-Commerce
Capitalizing on Knowledge: From E-Commerce to K-Commerce
The Essential Guide to Knowledge Management: : E-Business and Crm Applications
The Essential Guide to Knowledge Management: : E-Business and Crm Applications
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Older adults' evaluations of speech output
Proceedings of the fifth international ACM conference on Assistive technologies
Using e-CRM for a unified view of the customer
Communications of the ACM - Digital rights management
The Use of Music in a Graphical Interface for the Visually Impaired
INTERACT '97 Proceedings of the IFIP TC13 Interantional Conference on Human-Computer Interaction
AUDIOTEST: Utilising Audio to Communicate Information in Program Debugging
Proceedings of HCI International (the 8th International Conference on Human-Computer Interaction) on Human-Computer Interaction: Ergonomics and User Interfaces-Volume I - Volume I
Sound in the interface to a mobile computer
Proceedings of the HCI International '99 (the 8th International Conference on Human-Computer Interaction) on Human-Computer Interaction: Communication, Cooperation, and Application Design-Volume 2 - Volume 2
How Can Multimedia Designers Utilize Timbre?
HCI '98 Proceedings of HCI on People and Computers XIII
Knowledge Management
ISICT '03 Proceedings of the 1st international symposium on Information and communication technologies
Design for New Media: Interaction Design for Multimedia and the Web
Design for New Media: Interaction Design for Multimedia and the Web
Customer Knowledge Management Competence: Towards a Theoretical Framework
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 08
The rising pitch metaphor: an empirical study
International Journal of Human-Computer Studies
Exploring the use of structured musical stimuli to communicate simple diagrams: the role of context
International Journal of Human-Computer Studies
Proceedings of the working conference on Advanced visual interfaces
Human-Computer Interaction (3rd Edition)
Human-Computer Interaction (3rd Edition)
International Journal of Human-Computer Studies
A further investigation of facial expressions and body gestures as metaphors in e-commerce
AIC'07 Proceedings of the 7th Conference on 7th WSEAS International Conference on Applied Informatics and Communications - Volume 7
An empirical investigation of multimodal interfaces for browsing internet search results
AIC'07 Proceedings of the 7th Conference on 7th WSEAS International Conference on Applied Informatics and Communications - Volume 7
Auditory icons: using sound in computer interfaces
Human-Computer Interaction
The SonicFinder: an interface that uses auditory icons
Human-Computer Interaction
How efficient is it to communicate customer knowledge with the aid of audio-visual metaphors?
Proceedings of the 2008 conference on Knowledge-Based Software Engineering: Proceedings of the Eighth Joint Conference on Knowledge-Based Software Engineering
Emotionally expressive avatars for chatting, learning and therapeutic intervention
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: intelligent multimodal interaction environments
The use of audio in a stock control application
ICCOMP'06 Proceedings of the 10th WSEAS international conference on Computers
Trust, privacy and security in e-business: requirements and solutions
PCI'05 Proceedings of the 10th Panhellenic conference on Advances in Informatics
Making progress with sounds - the design & evaluation of an audio progress bar
ICAD'98 Proceedings of the 1998 international conference on Auditory Display
Customer Knowledge Management and E-commerce: The role of customer perceived risk
International Journal of Information Management: The Journal for Information Professionals
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This paper describes a comparative evaluation study carried out to assess the effect of incorporating avatars with facial expressions into interfaces of Electronic Customer Knowledge Management Systems (E-CKMS) on not only usability of E-CKMS, but also the user's trust and knowledge. Although the implementation of E-CKMS encounters several challenges, such as the lack of trust and information overload, few empirical studies were devoted to examine the role of metaphors of audio-visual nature. As a result, an empirical investigation was carried out by implementing avatars-enhanced multimodal E-CKMS (ACKMS) and comparing it with the text with graphics E-CKMS (VCKMS) and anther multimodal E-CKMS (MCKMS) that incorporated speech, earcons and auditory icons. The three experimental systems were evaluated by three independent groups of twenty users each (n=60) who performed eight common tasks of increasing complexity and design based on three different styles. The results therein revealed that the ACKMS outperform both MCKMS and VCKMS with regard to effectiveness, efficiency and the user's trust and knowledge.