Standards for online communiciaton: publishing information for the Internet/World Wide Web/help systems/corporate intranets

Evaluating on-line and off-line searching behavior using thinking-aloud protocols to detect navigation barriers

Proceedings of the 16th annual international conference on Computer documentation

Re-forming information: a case study in teaching content encapsulation

SIGDOC '01 Proceedings of the 19th annual international conference on Computer documentation

Designing help topics for use with text-to-speech

SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication

Extending traditional user assistance systems to support an auditory interface

AIAP'07 Proceedings of the 25th conference on Proceedings of the 25th IASTED International Multi-Conference: artificial intelligence and applications

Improvements to a speech-enabled user assistance system based on pilot study results

SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication

User modeling to support the development of an auditory help system

TSD'07 Proceedings of the 10th international conference on Text, speech and dialogue

Influence of training and stage of search on gaze behavior in a library catalog faceted search interface

Journal of the American Society for Information Science and Technology