A laboratory for teaching object oriented thinking
OOPSLA '89 Conference proceedings on Object-oriented programming systems, languages and applications
Envisioning information
Object oriented design with applications
Object oriented design with applications
Heuristic evaluation of user interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Dynamics in document design: creating text for readers
Dynamics in document design: creating text for readers
Standards for online communiciaton: publishing information for the Internet/World Wide Web/help systems/corporate intranets
Symphony: a case study in extending learner-centered design through process space analysis
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Information visualization: perception for design
Information visualization: perception for design
The Design of Everyday Things
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The challenges that face content management writers are not just tools, but the design principles and concepts underlying content management. This paper is a case study that explores the challenges of teaching writers both to create encapsulated content and to design that content within a user-centric approach to information design. The approach used in the class provided a fine-grained definition of information types to move the writers as far as possible from the traditional documentation approach. The insights presented in this case study are drawn from instructors' experiences in presenting a course in content encapsulation to technical writers, employed by a traditionally mainframe-based software company. Writer reactions suggested that the approach taught in the class assisted them in overcoming existing preconceptions of document design, user profiling, and content creation.