The productivity paradox of information technology
Communications of the ACM
The balanced scorecard: a foundation for the strategic management of information systems
Decision Support Systems
Re-engineering is dead; Long live re-engineering
International Journal of Information Management: The Journal for Information Professionals
Building systems that users want to use
Communications of the ACM - The Blogosphere
IT is not for everyone in China
Communications of the ACM - Transforming China
Journal of Management Information Systems
Journal of Management Information Systems
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Challenging the view that IT is responsible for widespread productivity gains.