The productivity paradox of information technology
Communications of the ACM
Discovering potential and realizing value from information technology investments
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Improving the return on IT investment: the productivity paradox
International Journal of Information Management: The Journal for Information Professionals
A capacity management service for resource pools
Proceedings of the 5th international workshop on Software and performance
Operating systems should support business change
HOTOS'05 Proceedings of the 10th conference on Hot Topics in Operating Systems - Volume 10
Towards management of software as assets: A literature review with additional sources
Information and Software Technology
Thirst for Business Value of Information Technology
International Journal of Technology Diffusion
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A technique for quantifying the contribution of IT to a firm's value and performance makes it possible to compare the value of IT in different firms and industries.