A representational scheme for analyzing information technology and organizational dependency

Authors:
John Tillquist;John Leslie King;Carson Woo
Affiliations:
University of California, Riverside, Riverside, CA;University of Michigan, Ann Arbor, MI;University of British Columbia, Vancouver, British Columbia, Canada
Venue:
MIS Quarterly
Year:
2002

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Abstract

This paper presents a new representation methodology, dependency network diagrams (DNDs), which enables the essential elements governing organizational relations to be captured, communicated, and evaluated under changing conditions. By depicting important features of organizational relations, information systems can be designed explicitly for control and coordination of organizational activities. The rules and construction algorithm for DNDs are presented and applied to a case study of a Canadian automobile insurance company. Analysis of the case reveals how IT was used to create strategic change within the Canadian vehicle repair market.