Beyond the chalkboard: computer support for collaboration and problem solving in meetings
Communications of the ACM
Computer decision support for senior managers: encouraging exploration
International Journal of Man-Machine Studies
A foundation for the study of group decision support systems
Management Science
“Information technology to support electronic meetings"
Management Information Systems Quarterly
Human and machine roles in team product reviews: a prescription for change
Information and Management
GroupWare: Computer Support for Business Teams
GroupWare: Computer Support for Business Teams
Groups Interacting with Technology: Ideas, Evidence, Issues and an Agenda
Groups Interacting with Technology: Ideas, Evidence, Issues and an Agenda
Small group design meetings: an analysis of collaboration
Human-Computer Interaction
Human-Computer Interaction
Hypermedia structures and the division of labor in meeting room collaboration
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Supporting Cooperation through Customisation: The Tviews Approach
Computer Supported Cooperative Work
Hypermedia Use in Group Work: Changing the Product,Process, and Strategy
Computer Supported Cooperative Work
IEEE Transactions on Software Engineering
An analysis of communication mode in group support systems research
Decision Support Systems
An assessment of group support systems experimental research: methodology and results
Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field
Foundation for the Study of Computer-Supported Collaborative Learning Requiring Immersive Presence
Journal of Management Information Systems
Changes in MIS research: status and themes from 1989 to 2000
International Journal of Information Systems and Change Management
Information and Software Technology
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The emerging technology of group support systems has the potential to enhance the effectivenss of team work in organizations. One critical factor that has received little attention in technology-supported environments is that of the roles that participants fill in meetings. This paper develops a theoretical model of roles in computer-supported meetings and examines the impact of a group support system on roles. An exploratory field study of 10 work teams was conducted to investigate the perceptions of participants about their own roles and the roles that the group support system technology might fill. The study found a gap between the role expectations of meeting initiators and meeting participants, as well as between participants' role expectations and actual roles filled. The group support system technology was perceived to fill an unexpectedly large variety of roles. The study also showed that the group support system assumed some of the roles that participants expected to fill, resulting in fewer roles filled by participants.