Hypermedia Use in Group Work: Changing the Product,Process, and Strategy

Authors:
Gloria Mark;Jörg M. Haake;Norbert A. Steritz
Affiliations:
Gmd-Fit – Institute for Applied Information Technology, Germany National Research Center for Information Technology, Sankt Augustin, Germany. E-mail: gloria.mark@gmd.de;Gmd-Ipsi – Integrated Publication and Information Systems Institute, German National Research Center for Information Technology, Darmstadt, Germany E-mail: haake@darmstadt.gmd.de;Gmd-Ipsi – Integrated Publication and Information Systems Institute, German National Research Center for Information Technology, Darmstadt, Germany E-mail: haake@darmstadt.gmd.de
Venue:
Computer Supported Cooperative Work
Year:
1997

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Abstract

Hypermedia structures have beenintegrated with CSCW functionality to develop theDOLPHIN system, an electronic meeting roomenvironment. In this paper, a study is reportedinvestigating how the DOLPHIN environment affectsgroup work. Different aspects of group problem solvingwere examined to understand the effects of workingwith hypermedia: the group‘s product, cognitivefactors, and the group process. The results showedthat groups can easily work with hypermediastructures, and that these structures influence groupsto produce a different product, to use a differentstrategy, and to use a different collaborative style,namely of dividing up their labor. The experimentalresults are explained in a model which suggests theinvolvement of both procedural and semantic componentsin hypermedia use. We discuss wider implications ofhypermedia for CSCW and group work.